AI Front Desk for Estate Agents
SortX answers every call and message, understands what customers need, and moves each enquiry towards an outcome.
Personalised with your agency. No card required.
Plus lettings and general enquiries
The reality
They care that someone understands what they need and helps them while their interest is high.
SortX gives them one.
Every channel
Customers choose how to contact you. SortX gives each of them the same responsive experience.
Answers calls, understands why someone is ringing and progresses common enquiries.
Responds naturally, asks follow-up questions and keeps the conversation moving.
Collects missing information without forcing customers onto another platform.
Answers questions and captures enquiries while someone is actively browsing.
Different channels. The same agent. The same customer context.
What it handles
SortX does more than acknowledge a message. It follows the right journey for the enquiry and collects what your team needs next.
Capture the vendor, property, reason for selling and preferred time, then progress the valuation.
Identify the property, qualify the prospect and collect availability before a booking is offered.
Answer listing questions and capture interested buyers or tenants with the property context attached.
Guide tenants through fault identification, evidence, urgency and access, then hand over a structured report.
Handle questions about availability, properties and the application process.
Understand what someone needs, resolve it when possible or route it to the right person.
See each journey
Each animation follows one enquiry from the customer’s first contact to the action SortX records for the branch.
SortX records the transcript, checks the booking evidence and places a valid valuation in the branch diary.
The customer chats naturally, SortX agrees a suitable time and the appointment syncs to Microsoft 365.
The resident identifies the fault through the repair form, provides the necessary detail and gives the agent a report ready to triage.
SortX understands the property enquiry, retrieves the current Rightmove listing and shares the relevant details while the prospect is still browsing.
Different starting points, one consistent outcome: complete information and a clear next action for your team.
Repairs and maintenance
Tenants follow a guided journey that identifies the fault, captures photographs and access details, flags safety risks and assesses urgency.
Try an example
Burst pipe
Damp and mould
Broken door
Fault identity
Plumbing → Leaks → Burst pipe
Tenant’s description
“Water is coming through the kitchen ceiling.”
Structured report ready for property management
The intelligence
A receptionist can take a message. SortX understands the enquiry, gathers the facts and moves it towards a useful outcome.
Recognises whether someone wants a valuation, viewing, repair, listing information or something else.
Collects the information your team needs before anything is booked, resolved or handed over.
Progresses the enquiry instead of recording another vague request for a callback.
When a person is needed, your team receives the conversation, evidence and decision required.
Resolve what can be resolved. Escalate what needs a human.
Always available
Your front desk does not close when your office does.
SortX answers while a competitor’s phone rings out.
SortX responds while they are still interested in the property.
SortX starts a structured report instead of leaving the issue in tomorrow morning’s inbox.
Human handover
Set what SortX can handle, when it should escalate and who each enquiry should reach. Staff step in with the context already organised.
Resolved by SortX
Handed over with context
The product
SortX keeps routine work moving and makes the moments that need judgement impossible to miss.
Every channel, one worklist
WhatsApp, portal, voice, email, SMS and website enquiries arrive in one accountable worklist. The latest message and the real attention state stay together.
No separate inboxes ↘
Answers before automation
Property identity, availability, qualification, eligible staff and diary space each carry their source and last-checked time. Missing answers remain visibly missing.
Evidence, not a mystery score ↘
A real working diary
Confirmed appointments, temporary holds and connected-calendar busy time share the same week. SortX checks this view before it makes an offer, so staff do not inherit a collision.
Judgement, routed properly
An uncertain property match becomes a plain-English handoff with the original request, what SortX found and the decision a person needs to make.
Context travels with the work ↘
Integrations
Portal, messaging and calendar connections feed one accountable Front Desk.
Capture property portal enquiries with their original property reference.
Keep the contact, property and portal message together from the first reply.
Bring listing enquiries into the same branch worklist as every other channel.
Continue the conversation on the channel contacts already use.
Check eligible staff calendars before offering an appointment.
Respect connected-calendar busy time and keep appointments in sync.
Pricing
Monthly rolling gives you the most flexibility. Commit for longer to reduce the monthly rate.
Essential
£99/month
No fixed-term commitment
A complete Front Desk for an independent branch.
Professional
Most popular£199/month
No fixed-term commitment
More control for busy teams and multi-branch workflows.
Agency
£299/month
No fixed-term commitment
Agency-wide oversight for higher enquiry volumes.
Usage above the amount included in your plan is billed separately. Additional voice costs 15p per minute and additional outbound SMS costs 8p per part.
SortX is designed for telephone, SMS, WhatsApp, email, website and supported property-portal enquiries. Each interaction stays attached to its original channel and contact.
Yes, when the branch’s required checks pass. SortX verifies the service, postcode coverage, property evidence, eligible staff and calendar availability before offering a slot.
Tenants follow a guided journey to identify the fault and provide photographs, contact details and access availability. SortX assesses priority, shows safety guidance when needed and sends the managing branch a structured report ready for contractor assignment.
Missing required answers remain visible. SortX does not silently infer them; it asks for the information or hands the decision to staff.
Uncertain property matches, failed booking checks, explicit requests for a person and branch-defined exceptions create a clear handover with the supporting evidence.
Connected Google Workspace and Microsoft 365 calendars contribute busy time. A calendar-sync failure stays separate from the appointment itself.
Plans are £99, £199 or £299 a month on monthly rolling terms. A 12-month contract reduces those monthly rates by 10%, and a 24-month contract reduces them by 20%. Measured voice and SMS overage is billed separately.
Create the organisation, add branches and services, define coverage and qualification questions, connect calendars and channels, then complete the first subscription payment.
The outcome
SortX keeps the front line moving so your people can focus on the work that needs their judgement.
Every opportunity matters
Make sure someone answers.